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60 Day Ride & Return | Tracked Shipping

Contact Us

We're friendly people and would love to hear from you. We always aim to reply within 1 working day to all emails. Please also feel free to call us or even send a letter.


Privateer Bikes
ITS Cycling USA Inc.
4699 Nautilus Court, Suite #401


Technical Support

Visit our Technical Support page for help and advice.

Live Chat

For quick and immediate access to all the help you need, try our Live Chat. Chat to us using the chat icon at the bottom right of this page. Our team consists of real bike riders based in the UK and US who are fully equipped to answer any questions and help out. It's the quickest and easiest way to receive the help you need. We reply immediately during working hours.

US Working hours:

2 am - 7 pm (MST)



Phone Callback Service

We have phone appointments between 2 am and 12 pm (MST). We are also available on live chat from 2 am until 7 pm (MST).

Schedule a call

If you have an urgent query and cannot find a suitable appointment, please chat to us (by clicking on the chat icon on the bottom right of this page) and we will respond immediately.