Shipping & Dispatch
Premium Express Shipping On All Frame and Bike Orders
All US orders are shipped with tracked and signed-for premium courier services (UPS, DHL or FedEx) and any duty is fully pre-paid by us.
Frames - $90
Bikes - $200
Spares & Accessories - $8
Same Day Dispatch For Frame Orders Before 9 am EST
As enthusiastic riders we know you want your bike gear so we make sure all in-stock items are packed and dispatched within 1 working day.* As soon as your order is dispatched you’ll receive an email notification.
*Subject to stock levels & cleared payment
Frames & Bikes
USA - 2-5 days
Spares & Accessories (Sent With Royal Mail Tracked Postal Service)
USA - 4-8 days
You will receive an email with tracking details as soon as the order leaves us. If you've not received any tracking details or you've been waiting for your order longer than you expected, please let us know. You can speak to us on live chat, over the phone or email us and we'll respond within 24 hours.
Taxes & Import Duties
We collect sales tax for certain items purchased on our https://us.privateerbikes.com online store. Therefore, we also cover any duty that is due. Please see full details here.
60-Day Ride & Return Policy
We are so confident that you'll be happy with your Privateer frame, that we offer a full 60 days to ride it. If at any point during these 60 days you wish to return it for a full refund (or a product swap) please email firstname.lastname@example.org, or call us on the phone number at the foot of our website. Unfortunately, we cannot offer a refund on any item that has suffered severe or crash damage within this period. However, we do offer a crash replacement discount scheme, so please contact us via email or phone and we will help. In addition to this, frames come with a full 5-year warranty against manufacturing fault and defects. Please note, this does not cover use related wear and tear.